Refund & Cancellation Policy

Effective date: October 19, 2026

We’d rather fix a problem than argue about a refund. If something isn’t right, email nico@nico-tek.com or call +1 (949) 659-8650 and we’ll make it right. The formal policy:

Monthly Retainers

Cancel anytime; cancellation takes effect at the end of the current monthly billing period.
The current month is not refunded or prorated, since capacity is reserved for you.

Quarterly Retainers

Cancel anytime; service continues through the current month of the quarter.
Full months of the quarter that have not yet started are refunded in full.

One-Time Packages, Strategy Sessions & Sprints

Fully refundable until the session is held or work begins.
Once work has begun, fees for work already performed are non-refundable; any remaining balance for undelivered work is refunded.
Project deposits are credited toward the project total. If you cancel before work begins, the deposit is refunded.

Custom Consulting Engagements

Refund terms in an accepted proposal or statement of work take precedence over this page. Absent such terms, you pay for work performed through the cancellation date and the balance is refunded.

Tips

Coffee tips are voluntary gifts and are non-refundable.

Billing Errors & Duplicates

Duplicate or erroneous charges are refunded in full — contact us within 60 days of the charge. Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

How to Cancel

Email nico@nico-tek.com from the address on your account with the word “cancel” and your plan name. We confirm every cancellation in writing — if you don’t receive a confirmation within one business day, your request has not been processed.